ITIL detailed overview as checklist

The ITIL framework, despite the fact that it is very extensive since the last version, still provides the necessary tools, frameworks, checklist and so on, with which an organization can adapt its changes in the business processes to the role of IT and with which the new IT services can be tailored to the business requirements.

Download the PDF overview here: MCS – ITIL v3 2011 v1.0.2

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Motto: ‘de gewone dingen ongewoon goed doen’ waarbij geldt ‘garantie is meer dan beloften’.